Privacy Policy
Carpet Cleaning South Kensington Privacy Policy
This Privacy Policy explains how Carpet Cleaning South Kensington collects, uses, stores and protects personal data relating to customers and prospective customers in the South Kensington area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Carpet Cleaning South Kensington customers and service users located in the South Kensington area, including anyone who contacts us to request information, quotations or services.
Data Controller
The term data controller in this Privacy Policy refers to Carpet Cleaning South Kensington, which determines the purposes and means of processing your personal data in connection with carpet cleaning and related services in the South Kensington area.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, address, service address, and other contact details you choose to provide. Service and booking information, such as preferred appointment dates and times, details of the areas to be cleaned, information about access to the property, and notes or instructions you give us to provide the service. Communication records, such as information you provide when you contact us to request a quotation, ask a question, make a complaint, or provide feedback. Transaction information, such as information related to payments you make for services, including date, time, and value of the transaction. Technical and usage information, where applicable, such as information about how you interact with our website or online forms, including basic analytics data.
We do not intentionally collect special category data, such as health or biometric data, and we request that you do not provide such information unless it is strictly necessary for the provision of our services. In such rare cases, we will only process that information in accordance with an appropriate lawful basis and additional safeguards.
How We Collect Your Data
We collect personal data about you in the following ways:
Directly from you when you contact us to make an enquiry, request a quotation, or book a service. Directly from you during the provision of services at your property, for example when you provide additional instructions or feedback. Through our website or online forms, when you submit information to request a service, ask a question, or sign up for updates. From third party platforms where you may choose to contact us, such as online directories or service platforms, to the extent permitted by their terms and applicable law.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under the UK General Data Protection Regulation. Depending on the context, we may rely on the following lawful bases:
Contract: We process your personal data where it is necessary to enter into, or perform, a contract for carpet cleaning or related services with you. This includes processing needed to provide quotations, schedule appointments, deliver services, and handle payments. Legal obligation: We may process your data where needed to comply with legal or regulatory obligations, such as record keeping or accounting requirements. Legitimate interests: We may process your data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and freedoms. Examples include managing our business operations, improving our services, handling customer queries, and ensuring the security of our systems. Consent: In limited circumstances, we may rely on your consent, for example for certain marketing communications, where this is required by law. You can withdraw your consent at any time by contacting us.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To respond to enquiries, provide quotations, and supply information about our services. To book, manage, and provide carpet cleaning and related services at your property in the South Kensington area. To manage billing, process payments, and maintain financial records. To respond to feedback, questions, complaints, or disputes. To manage our customer relationships and maintain a record of services provided. To improve our services, processes, and customer experience, including through internal reporting and analysis. To send you service-related communications, such as appointment confirmations, reminders, or important updates about your booking. To send marketing communications where permitted by law and, where required, based on your consent. To protect our business, property, and systems, including preventing fraud or misuse of our services. To meet legal and regulatory obligations and cooperate with regulators or law enforcement where required.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, and in line with applicable legal, regulatory, and accounting requirements.
In general, we keep customer and transaction records for a period that enables us to respond to queries, demonstrate that we have performed our contractual obligations, and comply with legal obligations. Factors that determine retention periods include the nature of the data, the purpose of processing, and statutory retention requirements. When personal data is no longer required, we will delete or anonymise it in a secure manner.
Data Processors and Third Parties
We may share your personal data with selected third parties who act as data processors on our behalf. These processors may include:
IT and hosting providers that support the operation of our website, booking tools, and internal systems. Payment service providers who process customer payments for our services. Customer management and communication service providers that help us manage bookings, reminders, and customer communications. Professional advisers, such as accountants, where necessary for business and compliance purposes.
These service providers are only permitted to process your personal data in accordance with our instructions, for the purposes described in this Privacy Policy, and subject to appropriate contractual and security safeguards.
We may also need to share personal data with other third parties where required by law, where necessary to protect our rights or the rights of others, or in connection with a business transfer, subject to appropriate safeguards and legal requirements.
International Transfers
Where we transfer personal data outside the United Kingdom or European Economic Area because a service provider or system is based abroad, we will ensure that appropriate safeguards are in place to protect your personal data. These may include adequacy regulations, standard contractual clauses, or other appropriate legal mechanisms.
Security of Your Data
We implement appropriate technical and organisational measures designed to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include access controls, secure storage, and procedures to handle suspected data breaches. While we take reasonable steps to protect your data, no system is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
If you are a customer or service user of Carpet Cleaning South Kensington in the South Kensington area, you have the following rights in relation to your personal data, subject to certain conditions and exemptions under data protection law:
Right of access: You can request confirmation that we process your personal data and obtain a copy of that data. Right to rectification: You can request that inaccurate or incomplete personal data be corrected or updated. Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it. Right to restriction: You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised. Right to data portability: In certain circumstances, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, and that it be transmitted to another controller where technically feasible. Right to object: You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds or we need to continue for legal reasons. You also have the right to object at any time to direct marketing. Rights in relation to automated decision making: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects, unless certain legal conditions are met.
To exercise any of these rights, or to raise a concern about how your personal data is being processed, you can contact us using the contact methods provided on our website or service documentation.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom or in the country where you live or work, if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will take effect from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.