Terms And Conditions
Carpet Cleaning South Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning South Kensington provides carpet, upholstery, rug and related cleaning services within its service areas. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, company or organisation booking or receiving the services.
Company means Carpet Cleaning South Kensington, the provider of the services.
Services means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning or stain treatment services supplied by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative appointed by the Company to perform the Services.
2. Scope of Services
The Company provides professional carpet and fabric cleaning services for domestic and commercial customers within its designated service area. The specific Services to be provided will be confirmed at the time of booking, based on the information supplied by the Customer.
The Company reserves the right to decline or suspend Services where the Premises are unsafe, inaccessible, or where the condition of the items to be cleaned is unsuitable for the methods or equipment used.
3. Booking Process
Bookings can be made through the Companys approved contact channels as described on its website or promotional materials. At the time of booking, the Customer will be asked to provide accurate information about the Premises, access arrangements, parking, the number and size of items to be cleaned, and any known stains, defects or special requirements.
The Company may provide an estimated quote based on the information supplied. This estimate may be subject to change if, on arrival at the Premises, the Technician finds that the actual condition, size or number of items differ significantly from the description given.
Your booking is considered provisional until it has been confirmed by the Company. The Company may request a deposit or pre-authorisation to secure your appointment. The Customer is responsible for ensuring that all information provided during the booking process is correct and up to date.
4. Access and Parking
The Customer must ensure that the Technician has safe and reasonable access to the Premises at the agreed appointment time. This includes providing accurate directions, access codes and entry instructions where applicable.
The Customer is responsible for arranging suitable parking for the Companys vehicle and for covering any parking costs or permits required. If suitable parking cannot be arranged, the Company may be unable to provide the Services, and a cancellation fee may apply.
5. Customer Responsibilities Before Cleaning
The Customer must ensure that the areas to be cleaned are reasonably clear of personal items, breakables, clutter and other obstructions to allow the Technician to work safely and effectively.
The Customer must notify the Company in advance of any fragile items, pre-existing damage, loose fittings, or specific concerns such as colour instability, shrinkage issues or prior exposure to unsuitable cleaning agents.
The Company is not responsible for moving heavy or delicate furniture, electrical equipment, or personal possessions. If the Customer requests assistance with moving items, this will be at the Customers own risk and discretion.
6. Pricing, Quotations and Estimates
All prices are provided in pounds sterling and may be subject to applicable taxes. Prices may be quoted per room, per item, per area or on another basis communicated to the Customer at the time of booking.
Any quote given before an on-site inspection is an estimate only, based on the information provided by the Customer. The final price may change to reflect the actual condition, size, access, level of soiling, stain severity, or additional services requested on the day.
The Technician will inform the Customer of any necessary price adjustments before commencing work wherever reasonably possible. If the Customer does not agree to the revised price, the Company reserves the right to cancel the appointment and may charge a call-out fee.
7. Payments
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the appointment.
The Company accepts commonly used forms of payment in the United Kingdom, which may include card payments or bank transfers, as specified by the Company. Cash payments may be accepted at the Companys discretion.
For commercial Customers, alternative payment terms may be agreed in writing, including invoice and credit arrangements. Invoices are payable within the timescale specified on the invoice. Late payments may incur interest and reasonable administrative charges in line with UK legislation.
8. Deposits and Pre-payments
The Company may require a deposit or full pre-payment to secure a booking, particularly for larger jobs, special treatments, or appointments at peak times. Any deposit requirements will be communicated clearly during the booking process.
Deposits are generally non-refundable if the Customer cancels outside the permitted cancellation window specified in these Terms and Conditions, except where consumer law provides otherwise.
9. Cancellations and Rescheduling by the Customer
If the Customer needs to cancel or reschedule an appointment, they must contact the Company as soon as possible.
Where sufficient notice is given, typically at least 48 hours before the scheduled appointment, the Company will use reasonable efforts to reschedule the service without charge, subject to availability.
If cancellation or rescheduling occurs with less than 48 hours notice, the Company reserves the right to charge a cancellation fee, which may be up to a reasonable proportion of the quoted service price, to cover time, administration and loss of opportunity.
If the Technician arrives at the Premises and is unable to gain access, or if the Customer is not present to provide access where required, the visit may be treated as a late cancellation and a call-out or cancellation fee may be charged.
10. Cancellations and Changes by the Company
The Company will make reasonable efforts to attend all booked appointments on time. However, appointments may be delayed or rescheduled due to unforeseen circumstances such as traffic delays, vehicle breakdown, severe weather, staff illness or other events beyond the Companys control.
Where possible, the Company will inform the Customer of any delays or changes to the appointment time. If the Company has to cancel or significantly reschedule a booking, any deposits paid for that specific appointment will normally be refunded or transferred to a new appointment date.
The Company shall not be liable for any indirect or consequential losses arising from such cancellations or delays, including loss of earnings or inconvenience, to the extent permitted by law.
11. Service Limitations and Results
The Company will use reasonable care and skill in providing the Services and will apply appropriate cleaning techniques based on industry practices and the material type.
While every effort is made to achieve the best possible results, the Company does not guarantee that all stains, marks, odours, wear or discolouration can be fully removed. Stain removal success is influenced by the type of stain, age, prior cleaning attempts, fibre type and other factors beyond the Companys control.
Some items may be at risk of shrinkage, colour run, texture changes or other reactions. The Technician will assess and, where appropriate, discuss any identified risks with the Customer before proceeding. If the Customer authorises the work to continue despite identified risks, the Company shall not be held responsible for resulting damage, except where caused by negligence.
12. Damage and Liability
The Company carries out Services with due care, but minor wear, existing damage or structural defects may be highlighted as a result of cleaning. The Company is not responsible for pre-existing damage, loose seams, fraying, weak fibres, sun damage, or deterioration due to age or inferior manufacturing.
The Customer must notify the Company in writing of any alleged damage or service issue as soon as reasonably practicable, and in any event within 48 hours of completion of the Services. The Customer should provide clear details and allow the Company an opportunity to inspect and, where possible, remedy the issue.
The Companys total liability for any loss or damage arising from the Services, whether in contract, tort or otherwise, shall be limited to the value of the specific Service in question or the reasonable cost of repair or replacement, whichever is lower, except in cases of death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
13. Customer Property and Personal Items
The Customer is responsible for removing or safeguarding valuable, fragile and personal items before the Services commence. The Company will not be liable for loss of, or damage to, money, jewellery, documents, or other small valuables left on or around the items being cleaned.
Where the Customer requests or allows the Technician to move furniture or other items, the Customer accepts responsibility for any contents not removed from drawers, shelves or cupboards.
14. Health, Safety and Welfare
The Company adheres to relevant health and safety requirements and uses cleaning products and equipment suitable for professional use. The Customer must inform the Technician of any specific health concerns, allergies or sensitivities, particularly in relation to cleaning agents or fragrances.
After cleaning, carpets and fabrics may remain damp for a period. The Customer is responsible for ensuring that children, pets and other occupants are kept away from wet surfaces and equipment until it is safe. The Company is not responsible for slips, falls or accidents occurring because the Customer failed to take reasonable care after being informed that surfaces may be damp or slippery.
15. Waste Handling and Environmental Regulations
The Company will handle and dispose of any waste arising from the Services in accordance with applicable UK laws and local regulations. This may include the disposal of used cleaning solutions, filters, packaging and other by-products of the cleaning process.
Where the Services generate waste that is classified as hazardous, contaminated or otherwise regulated, the Company will take appropriate steps to ensure safe handling and disposal. The Customer agrees not to request or require the Company to dispose of waste in a manner that would breach environmental, health or safety regulations.
The Customer is responsible for informing the Company in advance if any carpets, rugs or upholstery have been contaminated by hazardous substances, including chemicals, bodily fluids, asbestos or similar materials. The Company may refuse to handle such items or may apply additional charges to cover specialist procedures and disposal requirements.
16. Complaints and Service Issues
The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the Services, they should contact the Company promptly, ideally within 48 hours of completion.
The Customer must allow the Company a reasonable opportunity to investigate and, where appropriate, to revisit the Premises to assess and attempt to rectify the issue. A refusal to provide such access may limit the Companys ability to resolve the complaint.
17. Privacy and Data Protection
The Company collects and processes personal information such as names, addresses and contact details for the purpose of arranging and delivering the Services, handling payments and managing customer relationships.
The Company will handle personal data in accordance with applicable UK data protection legislation. Information will not be sold to third parties. It may be shared with service providers or contractors where necessary to fulfil bookings or comply with legal obligations.
18. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, strikes, lockouts, epidemics, fuel shortages, or failure of transport or utilities.
19. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that specific appointment. Customers are encouraged to review the Terms and Conditions periodically for any changes.
20. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except where consumer laws provide the Customer with the right to bring proceedings in another competent jurisdiction.
21. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.
22. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, arrangements or representations, whether oral or written.
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